Human Resources Advisor

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Hang Seng Bank

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Founded in 1933, Hang Seng is one of Hong Kong’s largest listed companies. Our market capitalisation as at 30 June 2018 was HKD375.1billion. In keeping with our name, which means "ever-growing" in ...Know more


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Human ResourcesOur Human Resources function is dedicated in its pursuit of recruiting high-achieving individuals to ensure that we have the best talent across our business. We also provide strategic incentives designed to help drive the rest of our business forward. We are heavily involved in the crafting and execution of goals as a business partner, in tandem with other divisions, proving an invaluable contribution to the Bank's operations and processes.A career in HR can provide an ideal stepping stone into the fast-paced and dynamic world of banking, providing you with large-scale project management expertise and an opportunity to truly contribute to our Bank's success. You should possess a pragmatic mindset and the high-level interpersonal and communication skills necessary to ensure that all of the employees under your care continue to enjoy fulfilled working lives.We are currently seeking a high caliber professional to join our department as Human Resources Advisor.Principal responsibilities:

  • To provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services. Relationship manage and co-ordinate support for multi-stranded enquiries to staffs
  • Act as a primary query handling support for Premier Services, providing end to end co-ordination and quality assurance of query and transaction resolution
  • Provide solutions and recommendations to business for general HR matters and staff issues
  • Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues
  • Support the Change journey for People managers around a broad range of HR Processes
  • Give support and encourage business the adoption of HR Systems and tools
  • Support complex interpretation of policy and procedures, and provide oversight of some complex events working with the HR Business Partner and specialist teams where relevant
  • Support continuous improvement initiatives to ensure efficiency and effectiveness of the service modelRequirements:
  • University degree in HR Management, Business Administration or a related discipline
  • Minimum of 7 years' experience in human resources management with solid experience as HR Generalist and advisory services within a sizable organization, preferably with exposure to finance or professional services industries
  • With experience on handling Employee Relations (ER) cases
  • Proactive with strong business acumen
  • Ability to work under pressure with strong multi-tasking and influencing skills
  • Well-versed in communication, interpersonal and project management skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes 
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