Customer Officer, Technical Support

Employer Info

HKT Services LTD

Company User

HKT Services Limited HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs ...Know more

Job Info
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Job Description:

  • Working in Centre of Excellence team and reporting to Unit Manager, you are required to handle mobile data enquiries from hotline, email and USR to deliver quality mobile data solution to both internal and external customers. You are also acted as mobile data ambassador of CRM and responsible to enhance data knowledge among colleagues through training and sharing sessions.

Job Requirements:

  • Post-Secondary or F.5 with 1 year of customer service experience
  • Strong business sense with good analytical and problem solving skills
  • Customer oriented, excellent communication and interpersonal skills
  • Positive working attitude, self-motivated, responsible and result-oriented
  • Initiative and innovative in making recommendations on continue service improvement
  • High adaptability to dynamic working environment
  • Good command of spoken/ written Cantonese and English
  • 48 working hours per week, willing to work on shift between Monday to Sunday: 09:00 - 20:00

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email:

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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