Computer Support Specialist
Employer Info
GRAND POWER CONSULTING CO.
Company User
Grand Power holds the vision in enhancing living standards through computer technology. We believe human capital is the key in informational technology. We have worked with our partnering companies...Know more
12Person(s)
Job Info
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Responsibilities:
- Investigate production issues and participate in system operation improvement
- Document user calls, issue resolution, and related processes and procedures
- Provide troubleshooting and basic problem solving techniques on system, software, hardware and network issues
- Work in IT technical support and troubleshooting
- Develop and assist in maintaining required technical documentation
- Answer questions and resolve computer problems for clients in person, via telephone, or from a remote location
Requirements:
- A recognized degree in Computer Science, Information Technology or a related discipline
- Excellent active listening skills
- Expertise in current computer hardware and software
- Good analytical and troubleshooting skills, self-motivated and able to work independently
- A team oriented individual, adaptive and get along well with colleagues
- Passionate towards computer science/engineering
- Eager to learn, develop new skill sets, and think and work independently
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