Customer Service Officer
RecruitFirst Limited
Company User
RecruitFirst is a regional recruitment consultancy that is headquartered in Singapore and specialises in the provision of temporary, contract and permanent placement solutions. We help people find ...Know more
50Person(s)
Customer Services Officer (Phone Banking – Credit card / General Banking)
Responsible for answering customer enquiries, handling customers’ instructions/ complaints. Delivers consistent quality and one-stop services to customers
Main Responsibilities:
• Provide quality customer service by handling enquiries, aftersales support to credit card products
• Follow up customer’s complaints, enquiries via different channels e.g. over phones, Internet, mail in and fax in.
• Refer business to Telesales Team or other sales Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
• Assist on clerical duties.
To meet the challenge, you should have the following qualifications and attributes:
• Secondary education
• with 3 year’s customer service, call center experience.
• Good telephone manner, communication and interpersonal skill
• Good command in written and spoken Cantonese and English
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.