Junior Business Analyst / Project Assistant- Insurance Contact Centre
Motiva Consulting Limited
Company User
Motiva Consulting Limited aims to be the market leader in a range of HR solutions and recruitment services that cover a broad spectrum of industries and job functions. We are looking for highly cal...Know more
Responsibility:
Support Manager to execute projects and call center workflow system
Assist in documentation of business requirements and system workflow
Assist in UAT test cases, testing different scenarios on chatbot
Perform general administrative duties including reports preparation and ad hoc tasks as assigned
Assist in projects related to contact centre operating model
RequirementsRequirements:
Higher Diploma or Degree holder in Business or related discipline
2 Years working experience in client service industry (e.g. financial services or insurance)
Sound Knowledge in operating model in a contact centre
Familiar with processes are required within a contact centre
Proficient in MS Office (Word, Excel and PowerPoint)
Good command of spoken and written English and Chinese
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.