E-Commerce Customer Service Representative

Responsibilities

• Handle daily customer inquiries and complaints via calls, emails and social media platforms (including facebook / instagram / weibo / zendesk) regarding per-sales enquiries and after-sales issues;
• Co-ordinate with shipping and logistic partners to arrange for order shipments;. 
• Follow up after-sales service issues include but not limited to delivery, order cancellation and return order arrangement;
• Manage order processing cycle with other departments;
• Support daily operations and office management;
• Prepare reports for managerial use;
• Marketing & Product tasks supporting;
• Any ad hoc duties as assigned;

Requirements:

• Familiar with CS tools like Zendesk;
• Form 5 / DSE graduate or above, degree holder would be an advantage;
• 1 year experience in customer service industry;
• Experience in e-commerce / online store operation is preferred;
• Effective customer handling and problem solving skills;
• Knowledge in computer applications e.g. Internet, MS Office words, Excel, PowerPoint and social media platforms;
• Good telephone manner, customer-orientated, inter-personal skills & serving attitude;
• Customer-oriented, proactive, willing to learn, able to work independently;
• Good command of both written and spoken English and Chinese and Mandarin;
• Speedy and accurate English & Chinese typing skills;
• Fresh graduates will be considered and provided with professional training;
• Immediate availably is highly preferred.

What we’re looking for:

• Attention to details
• Well organized
• Tech-savvy
• Team player with strong sense of responsibilities
• Work independently
• Enjoy solving problems

We offer attractive remuneration in commensurate with qualifications and experience. Interested parties please send your detailed curriculum vitae together with current and expected salary to jonathan@soundbrenner.com.