Specialist, Guest Happiness – Contact Center CS (新人獎金$10,000)

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關於香港電訊專業客服 香港電訊專業客服是香港首屈一指的電訊服務供應商香港電訊的營運附屬機構之一,而香港電訊的大部分股權由電訊盈科有限公司持有。 香港電訊專業客服為客戶提供世界級的環球客戶聯絡中心及客服管理外判服務,範圍包括話音及非話音客戶服務、技術支援、銷售、挽留客戶及其他業務流程。香港電訊專業客服經營一個多渠道的環球客戶聯絡中心網絡,所支援的語言覆蓋全球超過一半的人口。香港電訊專業客服屢獲...Know more


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  • 透過來電處理酒店預約及會員查詢
  • 回覆會員需要及處理投訴
  • 與會員維持良好關係
  • 無須cold calls / warm calls


  • 中五或以上學歷
  • 歡迎應屆畢業生申請
  • 具一年或以上酒店、旅遊業或call center經驗優先考慮
  • 流利粵語, 良好英語及普通話

Your role

  • Handle the day-to-day operations of Hotel Reservations and Membership Enquiries via incoming calls
  • Responds to members needs and handle complaints
  • Maintain good relationship among members
  • NO cold calls / warm calls are needed

To succeed in this role

  • Form 5 Graduate or above
  • Fresh Graduate Welcome, Candidates with 1-year or above work experience in Hotel, Tourism, Airline or Call Centre Industry would be highly preferred
  • Good command of spoken and written Cantonese, English and Mandarin

Interested parties please WhatsApp 9020 1638 - https://wa.me/85290201638 for enquiries or click "Apply Now" button. 

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