Web and Product Technical Support Coordinator

Job Responsibilities:

Oversee internet related operations with focus in the following areas:

· Websites / web related media creation and maintenance, including content management. 

· Provide customer assistance and support in pre-sales and post sales activities, including technical support. 

· Understand customer requirements and provide customized product solutions, guidance, technical support, delivery and installation on time. 

· Support, maintain, troubleshoot, and upgrade any hardware, software, or related systems internally within the company. 

· Maintain an updated knowledge of competitors products as specified. 

· Maintain a professional relationship with all customers and internal staff.  

· Share your marketing, sales, support, and engineering ideas internally. 

Assists with implementation of relevant policies and procedures:

· Lean and fluently operate software applications and programs in all required platforms (Windows, Mac OS, Unix, etc.) as required. 

· Maintain and update own knowledge of software applications as well as relevant platforms (Windows, Mac OS, etc) 

· Research and maintain an updated knowledge of industry standards, protocol, and common practice in related field our products operate in.  

Annual Leave: 10 days

Requirement: Fluent Cantonese, Putonghua, English

Application Information:

Job seekers may email their resume to Mad Macs Software Distributions Limited (jobs@mmhk.com) to Ms. Chan