Client Success Associate
Magnum Research Limited
Company User
Incorporated in 2016, AQUMON is an artificial intelligence (A.I.) based investment advisory platform developed by Magnum Research Limited. Through our machine learning-based algorithm combined with...Know more
Job Responsibilities
• Handle clients’ enquiries from multi-channels and follow up in a timely manner
• Take care of existing clients, maintain client relationships and improve retention rates
• Assist with Know Your Client (KYC) process and make proper documentations
• Listen to the clients and collect client feedbacks. Discuss with the team and make strategically suggestions to improve client experience
Skillset and Characteristics
• 0-1 years experience in financial or investment industry with experience in handling clients. Holding SFC Type 1&4 license would be a plus.
• Bachelor or Masters degree
• Good command of Cantonese and English, fluent in Mandarin is an advantage
• Problem-solving skills, detail orientated and ability to multi-tasking
• Proactive, driven and high-energy
• Interest in Fintech industry
Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.
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