Clerk, Service Support (文員) - 夜班

Job Description:

- To support any kinds of bill and customer service enquiries or issues follow up towards customers
- To follow up any after sales and change service transactions
- To support In & Outbound customer calls for follow up activities
- To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties
- To provide administrative support
- To carry out any ad hoc duties whenever appropriate to meet business need
-Shift duty within 12:00 - 22:00


Job requirements:

- Form 5 / DSE or above
- Knowledge in telecom products (e.g. mobile and broadband) is an advantage
- 1 year's equivalent working experience in customer service is preferred, but fresh graduates are also welcome
- Good command of both spoken & written Cantonese and English.
- Sound knowledge of PC such as Internet, PowerPoint, Excel and MS Word etc
- Demonstrates good teamwork abilities and good communication skills
- Positive working attitude, responsible and result-oriented


Working Location: Tuen Mun (near MTR station)

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.