(Senior) Customer Officer, Travel and Lifestyle Services

We are currently seeking a highly motivated and skilled individual to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients.

Your role

• Answering incoming calls and WhatsApp inquiries from customers and assisting with various requests such as travel recommendations, hotel /dining reservations, golf bookings and mobile services
• Ensuring a pleasant customer experience by providing accurate and timely information
• Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
• Escalating complex or unresolved issues to team lead or management promptly
• To perform ad-hoc tasks as assigned
• Shift duty is required

 
To succeed in this role

• HKCEE / DSE graduate or above
• Minimum of 2 years’ experience in the customer service field, work experience in travel industry is preferred
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 
• Knowledge of common PC software applications
• Keen interest in lifestyle living & demonstrating commitment to customer support 
• Immediate availability is highly preferred
• Candidate with more experience will be considered for the Senior position

Contacts for Enquiries

• Recruitment WhatsApp: 6392 5242
• Hotline: 3922 6540

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending Email to career-cso@pccw.com or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement) , a copy of which will be provided immediately upon request.