Manager on Duty (Operations and Services Support)

Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport. 

Responsibilities:

• To lead a team of Operations & Services Support Supervisors and Cargo Services Officer to provide administrative supports (consumables / stationery inventory management and staff roster planning) to Operations in order to maintain reliable and efficient operations;
• To lead projects for operations team, evaluate and recommend for improvements initiatives
• To liaise with various internal and external parties on day-to-day Systems and Services Support matters;
• To coordinate with other operation stakeholders and IT to capture requirement for system enhancements;
• To execute testing of System Change Request, bug-fixes and enhancements development and initiate suggestions on services improvement;
• Participate in training staff and contractor’s staff when required;
• Follow up the Operations Systems’ irregularities and preclude recurrence;
• Report services irregularities and seek instructions from Assistant Manager – Operations & Services Support, & Head of Operational Excellence;
• To compile reports as so required for Operations need;
• Perform audit check and compile management report with recommendations.

Requirements:

• HKCEE/ HKDSE or Tertiary level educational qualification preferably in Logistics or Transportation
• Preferably 5 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 3 years in a supervisory level or above
• Hands-on experience in the air-cargo terminal, airport and ramp operations is advantage
• Sound knowledge on import, export, transshipment cargo and mail handling operations and procedures
• Maturity with highly developed interpersonal, communication and influencing skills to work effectively with all levels of personnel in different functional units
• Details oriented, a self-motivated team player and confident leader
• Good command of both spoken and written English and Chinese
• Willing to perform shift duty including overnight shift

Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.