Customer Support Specialist (Full Time / Part Time)

Employer Info

Pony Technology Development Limited

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Pony Technology Development Limited Pony Technology Development Limited is a professional innovative internet company based in Hong Kong. Business includes technology development, software developm...Know more

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Job Responsibilities 職責:

  • Deliver accurate & complete information to our customers by answering any & all inbound inquiries in a timely & empathetic manner
  • Routine create and update product list
  • Provide customer service on inquiry and feedback
  • Assist in order processing, documentation, and delivery
  • Routine report on product trend and performance
  • Participate in the ad-hoc project as assigned

Job Requirements 入職要求:

  • Diploma holder or above with at least 2 year customer service or sales experience Excellent service attitude and a strong customer-oriented mindset
  • A team player, detail-oriented, with good communication and interpersonal skills
  • Proactive, responsive to changing customer needs, and with a can-do attitude
  • Good in spoken and written English and Chinese. Competent in spoken Putonghua
  • Good in PC skills including MS Office applications
  • Fresh graduate will also be considered

Benefits 福利:

  • Competitive remuneration package
  • Pay rise after probation 
  • Annual leave started from 14 days (according to seniority, rank)
  • Medical & Dental Insurance after probation 
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