Customer Care Officer 客戶服務主任

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HKT

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關於香港電訊專業客服 香港電訊專業客服是香港首屈一指的電訊服務供應商香港電訊的營運附屬機構之一，而香港電訊的大部分股權由電訊盈科有限公司持有。 香港電訊專業客服為客戶提供世界級的環球客戶聯絡中心及客服管理外判服務，範圍包括話音及非話音客戶服務、技術支援、銷售、挽留客戶及其他業務流程。香港電訊專業客服經營一個多渠道的環球客戶聯絡中心網絡，所支援的語言覆蓋全球超過一半的人口。香港電訊專業客服屢獲...Know more

25000Person(s)

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Responsibilities / 工作內容

  • Provide quality services including but not limited to ticketing & reservation services through telephone and emails
  • 透過電話及電郵提供專業客戶服務，包括但不限於門票及預約服務
  • Offer immediate assistances towards complaints
  • 及時處理投訴電話及個案

Working Hours & Location / 工作時間及地點

  • Monday to Sunday 9:00am – 9:00pm (5-day work week, 8.5 working hours per day)
  • 星期一至日輪班 上午9時至下午9時 (5天工作，每天8.5小時)
  • Sheung Wan (Nearby MTR station)
  • 上環 (地鐵站步行5分鐘)

Requirements / 學歷及其他要求

  • HKCEE/HKDSE or above
  • HKCEE/HKDSE 或以上學歷
  • Fresh Graduates are also welcome; candidates with 1-year or above CS experience is preferred
  • 歡迎應屆畢業生申請，具備一年以上客戶服務相關經驗優先
  • Good command of spoken and written Cantonese, English and Mandarin
  • 流利粵語, 良好英語及普通話

Interested parties please WhatsApp 90201638 (https://wa.me/85290201638) for enquiries or click "Apply Now" button.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. 

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