Customer Officer, Concierge Service

Employer Info

HKT Services LTD

Company User

About HKT Consumer Business Group A member of HKT, the market’s only quadruple-play experience provider, the Consumer Business Group offers an array of telecommunications and smart living products ...Know more

Job Info
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Your role

- Provide professional concierge & customer services to clients via phone calls or email
- Handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events
- Manage communication with customers in a friendly, professional & courteous manner
- Resolve customer complaints, establish relationships with customers, learning their preferences

To succeed in this role

- Certificate holder or above
- Strong business sense with good customer service and problem solving skills
- Effective communication in written & verbal English & Chinese
- Outgoing with good interpersonal and communication skill
- Able to effectively and efficiently man the system in use
- Keen interest in lifestyle living & enjoy helping people
- Customer-oriented, good telephone manner & problem solving skill
- Proficient in MS Excel, Word, PowerPoint and Chinese word processing
- Required shift and holiday work

有關招募詳情請WhatsApp 5438 4792 或致電3922 6540 / 3922 6514 查詢


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We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to or WhatsApp 6392 5242 for enquiries.

For more information on other job opportunities of PCCW, please visit our website:

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request. 

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