Administration Assistant

Job Description

As a Administration Assistant you will help support the Centre Manager in the day-to-day operations of the centre. You will ensure that quality targets are being delivered whilst taking key decisions to move the programme forward. You will conduct important administrative tasks for the centre.

There is no typical day in one of our centres; you can expect to find yourself doing a vast range of different things to make your centre the best it can be.

Building strong, lasting relationships with children and their families by holding parent feedback meetings, co-ordinating and managing tutored sessions, and solving queries.

Demonstrating drive and ambition to grow your customer base by identifying new ways to attract and retain families as our centres continues to grow.

Inspiring others to be the best they can be by facilitating your teams’ development and confidence, and creating a positive and engaging working environment for them to work in.

You will rotate between our three locations in North Point, Kowloon City and Prince Edward.

Responsibilities

• Promote company’s services and products to perspective customers.
• Assist in preparing sales & promotional activities.
• Grow our customer base and company profile.
• Provide support to the Centre Manager
• Manage general administration work.
• Monitor students’ progress & communicate with parents to retain a clear understanding of their needs, as well as to maintain good customer relationship.
• Manage walk-in inquiries, calls, and customer follow-ups in order to maintain good relationship with existing and potential customers.
• Maintain the centres and classrooms’ appearance.
• 5 Day week (One day will be a Saturday)
• You rotate between our three locations in North Point, Kowloon City and Prince Edward.
• To meet parents and oversee daily enquiries.
• Provide support to teachers.

Qualifications

• Experience in customer service and customer facing preferred.
• Sales driven and results orientated.
• Fluent in Cantonese and Mandarin
• Intermediate English
• Highly organized and able to work under pressure.
• Detail orientated and able to multi-task.
• Polite and friendly
• Honest and reliable

Benefits

• Continuous contract
• MPF contribution
• Competitive base salary with attractive bonus scheme and annual leave
• Training and development opportunities
• Career development and progression
• Paid public holidays.
• Course benefits for candidates with children