高級客戶服務主任 (處理客戶關係) - 屯門/九龍灣

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HKT Services LTD

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About HKT Consumer Business Group A member of HKT, the market’s only quadruple-play experience provider, the Consumer Business Group offers an array of telecommunications and smart living products ...Know more

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職務:
• 透過電話和電郵處理客戶的查詢及投訴
• 與客戶建立良好關係,並了解客戶需要
• 遵守及執行電話熱線中心有關的工作流程及守則,以確保符合處理投訴的指標
• 協助和指導前線客戶服務員為客戶提供良好客戶服務,提升客戶滿意度
• 根據指標完成日常營運工作

職位要求:
• 中五/中學文憑或以上程度
• 能操流利廣東話及簡單英語
• 最少具備1年有關客戶服務的全職工作經驗
• 具備良好溝通及解決問題的技巧
• 懂基本電腦操作者優先
• 需輪班工作
• 工作地點:九龍灣/屯門

全職員工享有優厚及完善福利:
公眾假期
優厚底薪
彈性工作時間
每月6天例假
14天有薪年假
員工及家屬醫療保障
有薪婚假, 侍產假
員工免供款公積金計劃
完善在職培訓
良好晉升機會
HKT 員工優惠
免費接駁巴士    


有意應徵者可透過以下途徑遞交職位申請:

1. Whatsapp 6392 5242預約面試
2. 電郵履歷表至career-cso@pccw.com



For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request. 

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