Customer Service Officer (Japanese Speak)

Job description

• Report to Sales & Marketing Manager;
• Handle external communication, including but not limited to emails, letters, or phone calls;
• Carry out investigation and work closely with relevant parties;
• Provide efficient responses via email, letter, and phone calls to help enhance customers' online and offline experience;
• Perform administrative duties including but not limited to database maintenance, and report preparation;
• Work independently and collaboratively to resolve customer concerns in a professional manner;
• Rotate job duties across different functions within the team to cope with operational needs.
• Ad. hoc. assigned by the Manager.

Requirements

• HKDSE or above;
• Candidates with more experience will be considered as Customer Service Executive;
• Good command of both written and spoken Chinese and English, Japanese (JLPT2 or above);
• Interest in interacting with people at all levels;
• Proficiency in MS Office applications with MS Word, Excel;
• Proficiency in Chinese word processing;
• Strong verbal communication skills supported by a positive "can do" attitude;
• Immediate available is highly preferred.

We offer personal accident insurance, bank holiday & overtime work allowance, as well as discretionary bonus, on job training & good promotion opportunity.

Remuneration and benefits will commensurate with qualifications and experience. 

Please apply with your full CV stating expected salary to the Administration and Human Resources Division, OCS Hong Kong Co., Ltd. via email recruit@ocs.com.hk or click "Apply Now" on the website.

All personal data collected will be kept and handled confidentially by authorized personnel for recruitment purpose only. OCS will retain the applications for a maximum period of 12 months after the selection process is finalized. A copy of our Personal Information Collection Statement can be provided upon request by contacting Administration and Human Resources Division or by visiting our company website at www.ocs.com.hk

Review of applications will start as soon as possible, or until the post is filled, whichever is earlier. Applicants not hearing from us within 8 weeks may consider their application filed for future reference.

For details of OCS Hong Kong Co., Ltd., please visit our company website:

http://www.ocs.com.hk