Customer Service Executive

Employer Info Limited

Company User, being one of the most popular online platforms* in Hong Kong, strives to bring extra values to merchants and consumers by not only connecting them seamlessly with our state-of-the-art...Know more

Job Info
The job posting already ended, click here to search related jobs.

Your role with us involves:

  • Handle customer inquiries and service requests in a professional manner through email, phone calls, live chat (and sometimes face to face) for
  • Handle and resolve customer complaints quickly and accurately
  • Identify customers’ needs, clarify information, research every issue and providing solutions and/ or alternatives
  • Coordinate with internal departments for daily operations
  • Handle internal and external document and correspondence
  • Conduct surveys and record the results
  • Assist in ad hoc duties

As an employer, our role is to empower you by bringing your true talents and best self to this dynamic digital world and people we serve. We welcome individuals from all backgrounds, ideally with skills and traits as below:

  • HKALE/HKDSE or above
  • 1 year related working experience is preferred
  • Experience in customer service will be an advantage
  • Good interpersonal skills and good telephone manner
  • Well-organized, independent and able to handle multi-tasks
  • Type a minimum 40 wpm English / 30 wpm Chinese with a high level of accuracy
  • Punctual, open-minded, honest, polite
  • Team Work, strong sense of responsibility, self-initiated and able to work independently
  • Basic computer knowledge
  • Good command of both written and spoken Cantonese, English and some Mandarin
  • Work assigned specific shift, which may include weekends

Be part of us, you will enjoy:

  • Monthly Bonus
  • 5-day Work Week
  • Flexible Working Hour
  • Birthday, Marriage, Maternity and Paternity Leave
  • Birthday Gift
  • Medical Insurance
  • Monthly Birthday Party
  • Team Event and Team Building Activities
  • Happy and Dynamic Environment
  • Casual Dress Code

Working Location: Kwun Tong (5 minutes from Kwun Tong MTR station

Interested parties, please click "Apply now" to submit your portfolio and resume with the availability and expected salary to us. 

Beware of Employment Traps

Please do not provide sensitive info such as HKID, Back Account and Credit Card Number when you apply the job post.

Don't believe in job advertisements requiring barely any experience or qualifications but offering a good sum of money.

Click here to know more about employment traps

Related Information